DIVERSITY AND CHANGES IN ICT - June 2012, Sydney

PRA and the Australian Computer Society jointly present an interactive panel discussion on Friday 22nd of June 2012 to help you explore the challenges that organisations face to retain and engage ICT professionals from an increasingly diverse background.

Research has shown that we are heading into an environment in which skills shortage, already visible in Australia's information and communications technology sector, will become critical. Understanding changes and diversity in the workplace is the key to achieve job satisfaction and staff retention.

In a panel discussion chaired by Yu Dan Shi, Chair for NSW Women Board of Australian Computer Society and Talent Management Consultant for Right Management, five inspirational speakers will share with you their personal experiences on how you can:
  • Address diversity in the workplace, should it be age, gender or culture
  • Adapt to the changing requirement of employees, particularly generation Y
  • Attract and retain high caliber ICT staff
  • How to leverage your personal brand and professional value proposition

Do not miss this rare opportunity to network with like-minded peers and enjoy a complimentary lunch and an interactive session with:
  • Leisa Hart - Director Lucex Consulting and Board Member at Uniting Care; Former COO of Mission Australia
  • Linda Zeelie - South Pacific PPM Lead and APJ PPM Regional Program Office Lead at HP
  • Tannya Follington - Project Director, Avanade
  • Yu Dan Shi - Chair for NSW Women Board of Australian Computer Society and Talent Management Consultant for Right Management
  • PRA representatives: Alison Evans, Managing Consultant and Matt Gordon – Director, Professional Recruitment Australia
By Lindie Graham June 2, 2026
I've been placing software engineers for 21 years. I've lived through the cloud boom, the DevOps explosion, the great TypeScript migration. I thought I'd seen every iteration of "we need someone who can do X but we have no idea what X actually means." Then came the AI engineer. First, Let's Get the Title Right Before I talk about the market, I need to address something that causes genuine confusion, for clients, for candidates, and honestly sometimes for me. When a hiring manager tells me they need an "AI engineer," they almost certainly don't mean someone who trains large language models from scratch or has a PhD in machine learning. That's a different discipline entirely- closer to research science than product engineering. The role that's suddenly in enormous demand is something different: a software engineer who can build production systems that use AI as a component. Think of it this way. An ML engineer builds the engine. An AI engineer builds the car. In practice, this means: integrating LLM APIs (OpenAI, Anthropic, Google Gemini) into applications; building retrieval-augmented generation (RAG) pipelines; working with vector databases; designing agentic workflows; evaluating and monitoring AI outputs in production. These are fundamentally software engineering problems: system design, reliability, latency, cost, security, with a layer of AI-specific thinking on top. The industry hasn't fully settled on a consistent job title yet. You'll see the same role advertised as "AI Engineer," "Applied AI Engineer," "LLM Engineer," or just "Senior Software Engineer (AI focus)." The ambiguity is real, and it's one of the first things I have to untangle with every new client brief. The Australian Market: Hot Demand, Thin Supply The numbers are hard to ignore. AI Engineer is now the fastest-growing role in Australia. References to AI in Australian job postings on Indeed more than doubled in a single year, from 3.3% to 6.2% of all postings between early 2025 and early 2026, with software development roles at the sharp end of that shift. Roles with genuine AI fluency are commanding salary premiums of 20–30% over comparable non-AI engineering positions. My clients are feeling this. Across the boards I work with: fintechs, scaleups, enterprise software companies, there is a consistent story: they know they need to ship AI features, they have budget, and they cannot find engineers who can actually do it. Here's the problem I keep running into: there hasn't been enough time for the commercial talent pool to develop. The generative AI wave that changed everything, the one that made RAG pipelines and LLM integration a core engineering skill, is, in real terms, only about two years old in terms of production deployment. ChatGPT launched publicly in late 2022. The tooling matured through 2023. The first wave of serious commercial AI products in Australia started shipping in 2024. That's not a long runway. Compare this to cloud engineering, where engineers had close to a decade of AWS/Azure production experience before "cloud engineer" became a standard hiring category. AI engineering doesn't have that history yet. The engineers who genuinely know how to build and ship robust AI systems in production, not just prototype a chatbot, but properly architect it, evaluate it, handle failure modes, manage cost and latency at scale, are rare because the opportunities to gain that experience commercially have only recently existed. This is compounded by the fact that Australia's enterprise AI adoption has been cautious. A 2024 Deloitte survey found 49% of Australian business leaders cited skills shortage as the biggest barrier to AI adoption. 14 percentage points above the global average. Two-thirds of Australian SMBs now say they use AI, but only around 5% report genuinely capturing meaningful business value from it. A lot of what's been happening is experimentation and proof-of-concept work, not production systems at scale. That means fewer engineers have been able to rack up the kind of real-world reps that make a strong CV. The result: a very small pool of candidates who have done this properly, significant competition for every credible one of them, and a large pool of engineers who are trying to break in but haven't had the opportunity yet. What I See Clients Getting Wrong A few recurring mistakes on the hiring side that I'll flag here, diplomatically: Conflating AI engineers with data scientists or ML engineers. These are related disciplines, not interchangeable ones. If you're building a product feature powered by an existing LLM API, you need strong software engineering skills plus AI-specific knowledge. You probably don't need someone who can train neural networks from scratch. Writing job descriptions that are unrealistic. I regularly see briefs asking for "5+ years of AI engineering experience" in a field that barely existed three years ago in commercial form. This immediately signals to candidates that the hiring team doesn't understand the space - which is its own problem for attraction. Undervaluing strong software engineers who are AI-curious. Some of the best hires I've made in this space have been excellent engineers with 7–10 years of backend or full-stack experience who have been actively learning AI engineering in the past year. They may not have two years of production LLM work on their CV, but they know how to build real systems- and that foundation matters enormously. Overindexing on the AI part, undervaluing the engineering part. I've seen candidates with impressive prompt engineering skills who struggle with the actual systems work - API design, observability, handling failures gracefully, thinking about scale and cost. The engineering fundamentals still matter, perhaps more than ever. Advice for Software Engineers Who Want to Move into AI Engineering If you're a software engineer reading this, and you're wondering how to position yourself in this market; here's my honest read on what will actually move the needle for you. Build something real, and deploy it. Side projects matter here more than almost any other discipline I recruit in, because commercial experience is scarce. A RAG-powered app, an AI agent that does something genuinely useful, an internal tool you built for your current employer. Anything that demonstrates you've grappled with the actual engineering problems: chunking strategies, retrieval quality, prompt design, evaluation, cost management, latency. Running a notebook locally doesn't count. Shipping something does. Get serious about the core infrastructure skills. The AI engineering stack is not just "call an LLM API and return the response." The engineers who stand out know how to work with vector databases (Pinecone, Weaviate, Chroma, pgvector), understand embedding models and retrieval mechanics, can design and evaluate a RAG pipeline, and know how to use orchestration frameworks like LangChain or LlamaIndex without treating them as black boxes. These are learnable skills, and there are good resources to learn them, but you need to have actually used them. Understand evaluation. Seriously. One of the most under-appreciated skills in AI engineering is knowing how to measure whether your system is working. LLMs don't fail like traditional software. They degrade gradually, hallucinate plausibly, and behave differently across context windows. Engineers who know how to design evaluation frameworks, set up observability, and catch regressions are genuinely rare. This is an area where even experienced engineers often have gaps. Know your way around at least one major cloud AI ecosystem. AWS Bedrock, Azure OpenAI, Google Vertex A - your clients will likely be deployed on one of these, and knowing how the managed AI services integrate with the surrounding cloud infrastructure (IAM, VPCs, logging, cost controls) is commercially valuable. Pure API knowledge isn't enough at scale. Don't neglect the software engineering fundamentals. This sounds obvious, but it's worth saying: the engineers who succeed in this space are good engineers first. System design, API design, testing discipline, observability, performance thinking. These skills matter as much in AI systems as in any other distributed system, arguably more, because the failure modes are less predictable. Start contributing to the conversation publicly. In a market where most hiring managers can't fully assess AI engineering skills themselves, visible work carries outsized weight. Write about what you've built. Contribute to open-source projects in the AI tooling space. Speak at a local meetup. Not as a marketing exercise but as a forcing function to actually think deeply about what you're doing and why. The engineers who are landing the best roles right now are often the ones who've been visible in the community. Consider the adjacent roles as a stepping stone. If you're a backend engineer at a company that's starting to build AI features, raise your hand to be involved, even if it's not your primary responsibility. Contributing to an AI feature at your current employer is a far faster path to credible experience than studying alone. The commercial context: the real constraints of production systems, business requirements, reliability expectations, is where the genuine learning happens. Where This Market Is Heading The demand isn't slowing down. The Tech Council of Australia projects around 200,000 AI-related jobs in Australia by 2030. The shift from AI experimentation to AI in production (which is the phase we're entering now, with over half of Australian organisations expecting to have AI experiments in production by mid-2026) means the appetite for engineers who can actually ship this stuff will only grow. The supply shortage will ease over the next few years as more engineers accumulate real experience and training programs catch up. But right now, the gap between what clients need and what the market can supply is real, and it's significant. For software engineers, the window to establish yourself in this discipline, before it becomes as competitive as cloud or DevOps, is open. But it's not infinitely open. The engineers who are building genuine skills and shipping real things now will be well placed when the next wave of hiring accelerates. For my clients: the talent is out there, but you may need to think differently about what the profile looks like. The best AI engineers aren't always the ones with the most AI on their CV, sometimes they're excellent software engineers who've been investing in this seriously and just need the opportunity to prove it in production. That's what I'm here to help you find. I am a software engineering/ AI engineering recruiter based in Melbourne, Australia, specialising in placing engineers across product, platform, and AI engineering roles. If you're hiring or looking, get in touch! Lindie.Graham@pra.com.au
By Carrah Jordan March 9, 2026
Somewhere in the world right now, a hiring manager is asking a question… and three seconds later ChatGPT is answering it.
By Admin PRA September 29, 2025
The AI Authenticity Gap: Why Your AI-Generated CV Might Be Costing You the Job I see hundreds of CVs every week. I spend more time on LinkedIn than I care to admit. And one thing that's becoming increasingly prevalent is the appearance of overly authored posts and descriptions with plenty of words but precious little substance. Much of this has coincided with the widespread adoption of tools like ChatGPT. As someone working adjacent to the tech space, I was genuinely excited when AI started making waves across the world. I thought this was going to be a real game changer, and in many ways, it has been. But the overuse of generic AI-generated content has become so prevalent that I feel some people are now failing to show their authentic voice - the very thing that makes them stand out in a competitive market. The Early Adopter's Reality Check I was one of those people who tried to adapt early to AI, using it to help me in my professional and personal life. But here's the crucial difference: I didn't just accept the standard output I was given. I took the bones and made them my own. I used AI as a tool, not as a ghost-writer. Too often now, I see CVs that have been completely assembled by ChatGPT - so generic, so obviously automated, that I genuinely feel the candidate would have been better off not sending anything at all. These applications don't just blend into the background; they actively work against the candidate by signalling a lack of effort and authenticity. The Numbers Don't Lie Recent research validates what recruiters like myself are seeing daily. A May 2025 survey of 600 U.S. hiring managers revealed some startling statistics: One in five recruiters (19.6%) would outright reject a candidate with an AI-generated resume or cover letter Over a third of hiring managers (33.5%) can spot an AI-generated resume in under 20 seconds 58% of hiring managers express concern about AI-generated applications Think about that for a moment. Hiring managers are detecting AI-written CVs in less time than it takes to read a single paragraph. The very tool candidates think gives them an edge is often the red flag that gets them filtered out. The Efficiency Versus Laziness Debate When ChatGPT first emerged, many of my colleagues said outright that this was going to make people lazy. I argued against that view. I believed that just as Excel made formulating reports easier without making us worse at analysis, ChatGPT would help people be more efficient in their work - freeing them up to focus on strategic thinking and creative problem-solving rather than getting bogged down in formatting and structure. I still believe AI can be a powerful efficiency tool when used correctly. The problem is that many candidates aren't using it to enhance their work; they're using it to replace their work entirely. The Personal Touch in an AI World While improvements are being made to make AI-generated content seem less generic, there's a fundamental issue when you're putting forward something meant to be a representation of yourself. Your CV is your professional story. It's your opportunity to showcase not just what you've done, but who you are, how you think, and what makes you different from the hundreds of other applicants. When you rely on AI to put it all together, you lose all control and that crucial personal touch. The research backs this up: Baby Boomers and Gen X hiring managers are particularly sceptical, with one in four Baby Boomer managers likely to reject fully AI-generated resumes. Even among younger Millennials and Gen Z managers, who you might expect to be more accepting of AI use, there's a clear expectation that the final product must sound human, show real effort, and reflect the individual behind the words. The Right Way to Use AI in Your Job Search By all means, use the tools available to you. AI can be excellent for: Brainstorming bullet points you might have forgotten Identifying gaps in your experience narrative Improving grammar and clarity in your existing writing Suggesting different ways to frame an achievement Creating a first draft structure that you then completely personalise But don't think that because you can do something quickly and easily, you're going to get the same results as someone who actually takes the time to show they've invested effort. The data shows that 74% of hiring managers have encountered AI-generated content in applications, and they're becoming increasingly adept at spotting it. Standing Out in a Tough Market It's a challenging market out there in many sectors of the technology industry. If you want to stand out from the crowd, you need to ensure you can show exactly who you are. That means: Write in your own voice - Not the corporate-speak that AI defaults to Include specific examples - Generic achievements sound hollow Show your personality - What drives you? What excites you about your work? Customize for each role - AI-generated applications often feel one-size-fits-all Proofread beyond grammar - Does this sound like something you would actually say? The Bottom Line The irony is that in trying to use AI to save time and improve their chances, many candidates are actually undermining themselves. They're creating a sea of sameness in which their application drowns rather than floats to the top. Remember: hiring managers want to hire people, not algorithms. They want to understand your unique perspective, your problem-solving approach, your communication style. They want to see evidence that you've put thought and effort into your application because that's a strong indicator of the thought and effort you'll put into the job itself. Use AI as a tool in your toolkit - but make sure the final product is unmistakably, authentically you. That's what will make you stand out in 2025 and beyond. Need help crafting a CV that showcases your authentic voice while still being competitive in today's market? Get in touch, I'd be happy to provide guidance on how to strike that perfect balance between efficiency and authenticity. Article written by: Jack Davies PRA Brisbane Associate Consultant - Development and Testing M: 0483 969 454 E: jack.davies@pra.com.au