Our client is a growing electronic security company seeking an organised and customer-focused Service Coordinator to join our team. This role is ideal for someone who thrives in a fast-paced service environment and enjoys being the key link between customers and technicians.
About the Role
You will be responsible for coordinating service jobs, scheduling technicians, and ensuring customers receive timely, professional service. This is a critical role supporting our service operations and overall customer satisfaction.
Key Responsibilities
- Schedule and coordinate service technicians
- Manage service jobs, work orders, and documentation (Simpro preferred)
- Be the first point of contact for customer enquiries
- Communicate clearly with customers and field technicians
- Monitor job progress and follow up outstanding works
- Maintain accurate records and service data
- Assist in resolving service issues in a professional, customer-focused manner
Previous experience in a Service Coordinator / Scheduler role (security, trades, or service industry experience highly regarded)
- Simpro experience highly desirable
- Strong customer service mindset
- Excellent verbal and written communication skills
- High level of organisation and attention to detail
- Ability to prioritise and manage multiple tasks
- Confident working in a busy, deadline-driven environment
- Stable role with a well-established and growing business
- Supportive team environment
- Ongoing training and development
- Competitive salary based on experience
Apply now with your resume.
