- 6 Month Contract
- Government Program
- Brisbane-Based (Hybrid)
You’ll be working under an established Testing Manager within a central program team, partnering closely with technical delivery specialists to validate call flows, integrations, and end-to-end functionality as multiple business units transition to the new platform.
This is a hands-on testing role suited to someone with experience in telephony, contact centre technology, or complex systems integration projects.
What you’ll be doing
Working as part of a structured testing function, you will:
- Validate call flows, IVR menus, routing and agent-handling logic.
- Execute end-to-end testing across multiple integrated components.
- Assess call clarity, latency and overall voice quality.
- Help plan and run UAT cycles with business users.
- Comprehensive test cases aligned to program requirements and user stories.
- Functional, performance and voice testing completed for each rollout phase.
- Detailed penetration testing reports (if included in scope).
- Defect logs capturing priority, impact and resolution progress.
- Regular reporting to the Testing Manager plus a final summary of overall outcomes and readiness.
- Demonstrated experience as a Test Analyst or QA specialist in large, multi-phase programs.
- Background in telephony/contact centre systems, cloud platforms or systems integration.
- Strong test documentation skills across test planning, execution and defect management.
- Ability to work closely with technical teams and business users.
- Clear communication, attention to detail and a structured, methodical approach.
- Long-term engagement across a major transformation initiative.
- Work within a highly collaborative program team.
- Opportunity to influence quality outcomes across a state-wide platform rollout.
