Join a well-established technology services and consulting organisation as they deliver a major Customer Identity and Access Management (CIAM) transformation. This is a chance to shape the authentication roadmap across customer-facing channels for a business with genuine scale and complexity.
The Role
Working closely with the Senior Product Manager, you'll drive the authentication roadmap, from policies and customer journeys through to detailed business requirements. You'll partner with UX, Architecture, Cyber Security, Fraud, and Engineering teams to build secure, seamless experiences, with a focus on consolidating and implementing login, MFA, OTP, passwordless authentication, account recovery, step-up authentication, and session management.
If you're motivated by end-to-end user journey design, cross-functional problem-solving, and migrating channels onto common CIAM platforms, this is a great next step.
What You'll Bring
- Proven experience as a Product Manager, Product Owner, or Senior Business Analyst within CIAM, Identity, Authentication, Digital, or Security programs
- Strong grasp of core authentication concepts — MFA, SSO, OTP, biometrics, passwordless, step-up authentication, account recovery
- Familiarity with modern identity standards (OAuth, OIDC, API-based identity services)
- Hands-on experience with enterprise CIAM platforms (Ping, Okta/Auth0, ForgeRock, or similar)
- Track record in Agile delivery — backlog management, requirements and acceptance criteria, SIT/UAT through to production
- Strong stakeholder engagement skills across Digital, Operations, Security, and Technology teams
Work alongside experienced professionals on meaningful, high-impact identity solutions, with genuine support to grow your career in whichever direction interests you.
We celebrate diversity and inclusion, and are committed to equal employment opportunities and reasonable adjustments throughout the recruitment process.
