Network & VoIP Support Engineer (Level 1-2 Network)

Network & VoIP Support Engineer
Must be Sydney-based and be Australian Citizen/Permanent Resident

Rate: $600 per day + Super (12-month contract)
Location: Sydney, NSW
Availability: Start 1st July

Join a high-impact team supporting mission-critical communications across NSW. We’re seeking a skilled Network & VoIP Support Engineer to maintain and enhance our voice and data infrastructure, ensuring seamless connectivity for frontline operations.

Key Responsibilities:

• Provide first-level network support, resolving LAN/WAN connectivity issues.
• Maintain and support Cisco VoIP systems, including Call Manager, Unity, and Contact Centre Express.
• Monitor network performance and conduct proactive troubleshooting.
• Configure Cisco switches and routers for optimal functionality.
• Support audio/video conferencing solutions and address Wi-Fi connectivity challenges across Cisco and Aruba infrastructure.
• Assist with advanced networking solutions like Cisco ACI, SD-WAN, Cisco ISE, and F5 Load Balancers.
• Collaborate with Field Support teams and vendors to resolve issues efficiently.
• Diagnose hardware and firmware concerns, coordinating repairs as needed.
• Maintain technical documentation and contribute to process improvements.
• Participate in a rotational roster providing after-hours on-call support.

• 3–5 years of experience in network support, with proficiency in troubleshooting and configuring network devices.
• Experience managing voice communication systems and supporting conferencing solutions.
• Familiarity with Wi-Fi connectivity across various infrastructure platforms.
• Strong communication skills and ability to work collaboratively across teams.
• Willingness to provide after-hours support and travel to remote sites when required.