MFA Support (Contract)

MFA Support Engineer (3-Month Contract)
 
Location: Sydney, NSW (Office Based CBD)
Engagement Type: Contract/Temp
Candidate Rate:$70 - 90 per hour (depending on experience)
 
About the Role
We're seeking an experienced MFA Support Engineer to join a leading organisation in Sydney as they continue strengthening their security posture and modernising their identity and access management (IAM) environment. This is a hands-on contract role with a strong focus on Multi-Factor Authentication (MFA) support, troubleshooting, and administration, ensuring seamless and secure access for users across the business.
You'll work closely with the infrastructure and security teams to support the rollout, management, and optimisation of MFA solutions, while providing technical guidance and issue resolution for users and stakeholders.
 
Key Responsibilities

• Provide technical support and troubleshooting for MFA authentication systems (Azure AD MFA, Conditional Access, Identity Governance).
• Assist in the deployment, configuration, and ongoing management of MFA solutions across cloud and hybrid environments.
• Respond to and resolve incidents, service requests, and escalations related to MFA and identity management.
• Support the implementation of identity and access policies, ensuring alignment with security and compliance requirements.
• Perform user administration and onboarding, including MFA registration, resets, and application access issues.
• Collaborate with infrastructure, cloud, and security teams on improvements and best practices.
• Document processes, support guides, and knowledge base articles for ongoing support efficiency.

• Proven experience in MFA support and administration(Azure AD, Microsoft Entra, Conditional Access).
• Strong knowledge of identity and access management (IAM) in Microsoft 365 / Azure environments.
• Hands-on experience with Active Directory, Azure AD, and hybrid identity models.
• Solid troubleshooting skills across authentication, VPN, and end-user access.
• Excellent communication and stakeholder engagement skills.

• Microsoft 365 / Azure certifications (e.g., MS-100, SC-300, or equivalent).
• Experience in enterprise or regulated environments(healthcare, government, finance).
• Exposure to broader modern workplace technologies(Intune, Teams, SharePoint).