About the opportunity
- Join a Melbourne-based community and support provider where technology directly shapes the support people receive at home and in the community
- Be the central technology lead for a small, busy IT function supporting a range of users
- Report into the GM of Technology, with real influence over how the organisation uses its systems
- Partner with operational and clinical teams to turn business needs into practical, automated technology solutions (around 70% of the role)
- Own the organisation's CRM and client management platforms as the go-to SME: configuration, reporting, training and process improvement
- Manage key technology vendors, from roadmap discussions and licensing to value-for-money reviews
- Lead an established two-person offshore helpdesk team, reporting on SLA performance and driving continuous improvement
- Keep the environment stable and secure across several sites, including policies, patching, access control and hands-on troubleshooting
- SME, admin or super-user experience with CRM / client management systems (HubSpot highly regarded)
- A track record of translating business requirements into technology solutions, with strong stakeholder and vendor management
- Experience overseeing IT operations in a small-to-medium organisation, including leading a remote or offshore team
- Solid ITSM, helpdesk and SLA reporting know-how, plus experience developing and enforcing IT policies and security controls
- Hands-on troubleshooting across hardware, software, networks and Microsoft 365
