Required Skills & Experience:
- 10–15+ years' experience leading infrastructure operations within large, complex or regulated organisations.
- Demonstrated experience running client-embedded managed service operations across networks, cloud and data centre towers.
- Proven experience engaging credibly with CIO, CISO, Operations and Risk leaders, including governance and assurance forums.
- Deep technical expertise across enterprise networks, cloud operations, on-prem data centre operations and observability platforms (monitoring, logging, APM, event correlation).
- Strong operational discipline across incident, problem and change management, runbook quality, automation and platform reliability — with proven ability to translate technical performance into business and experience outcomes (BLAs/XLAs).
- Working knowledge of SOCI obligations and critical infrastructure cyber expectations, with experience partnering with security, risk and compliance teams on audit-ready governance and controls.
