IT Field Service Engineer

Position Summary:

The Field Services Specialist provides on-site and remote technical support across a national healthcare organisation and its shared services teams. This role is responsible for resolving incidents, deploying hardware and software, and maintaining IT systems to ensure optimal performance and reliability. Working closely with internal IT teams, you will help deliver high-quality, patient-focused technology services.
A strong customer-first mindset, empathy, and commitment to service excellence are essential, alongside professionalism and integrity in all interactions.

Key Responsibilities:

• Deliver responsive on-site and remote IT support
• Troubleshoot hardware, software, and network issues
• Install, configure, and maintain end-user devices and applications
• Maintain accurate documentation and service records
• Support security controls, vulnerability management, and compliance
• Assist with technology rollouts and upgrades
• Contribute to IT projects and continuous improvement initiatives
• Ensure adherence to IT policies, procedures, and safety standards
• Provide insights to enhance service delivery
• Promote a collaborative, customer-focused support culture

Skills & Experience
Soft Skills:

• Strong communication and interpersonal skills
• Ability to work independently and manage priorities
• Customer-focused with a professional and empathetic approach
• Strong problem-solving mindset
• Adaptable and able to perform under pressure

Technical Skills:

• Experience supporting distributed or healthcare environments
• Proficiency in Windows (10/11) and mobile platforms (iOS/Android)
• Microsoft 365 (Teams, SharePoint, OneDrive, Exchange Online)
• Active Directory, Group Policy, and user management
• Endpoint management (e.g., Intune, SCCM)
• Networking fundamentals (TCP/IP, DNS, DHCP, VPN, Wi-Fi)
• VoIP and telephony systems support
• Hardware support (desktops, laptops, printers, scanners, specialised devices)
• Remote support tools (e.g., TeamViewer, Bomgar)
• Experience with clinical systems (e.g., PACS/RIS) highly regarded
• ITSM/ticketing systems (e.g., Halo, Jira) and ITIL practices
• Scripting/automation (e.g., PowerShell) desirable
• Cybersecurity fundamentals, patching, and vulnerability management
• Understanding of data privacy and healthcare compliance standards
• Ability to resolve complex issues both independently and collaboratively

Qualifications & Certifications:

• Relevant tertiary qualification (preferred)
• 3–5 years’ IT support experience
• Industry certifications (e.g., Microsoft, CompTIA, ITIL)
• Full Australian Driver’s Licence