You'll own run-and-improve outcomes measured through business-level agreements (BLAs) and experience measures (XLAs), orchestrate internal teams and third-party providers in a multi-vendor environment, chair governance and vendor performance rhythms, and engage credibly with CIOs, CISOs and operational leaders translating workplace realities into clear risks, decisions and roadmaps.
Required Skills & Experience:
- 10–15+ years' experience leading end user computing or digital workplace operations within large, complex or regulated organisations.
- Demonstrated experience running client-embedded managed service operations across EUC towers including endpoints, identity experience, collaboration and service desk.
- Proven experience engaging credibly with CIO, CISO, Operations and Risk leaders, including governance and assurance forums.
- Deep technical expertise across enterprise endpoint platforms, identity and access experience, collaboration tooling and service management disciplines (incident, problem, change, knowledge and automation).
- Strong operational discipline across service desk governance, problem management, runbook quality and automation — with proven ability to translate technical performance into business and experience outcomes (BLAs/XLAs).
- Working knowledge of SOCI obligations and critical infrastructure cyber expectations, with experience partnering with security, risk and compliance teams on audit-ready endpoint and identity controls.
