- $80,000 + super
- Fully Remote
- Genuine career development and professional growth
About the Role
- Deliver pre and post sales technical support via live chat, email, phone and video
- Diagnose and resolve customer issues using remote troubleshooting tools
- Provide specialist product advice and manage customer complaints through to resolution
- Build and maintain ticketing documentation and knowledge base articles
- Confidently demo the platform to existing customers and new opportunities (training provided)
- 2-3+ years' experience in a customer-facing role, ideally within SaaS
- Strong attention to detail and a genuine problem-solving instinct
- Excellent written and verbal communication skills
- Advanced computer literacy and confidence navigating digital tools and systems
- A proactive, independent approach – you're comfortable owning the support space
If this sounds like you, please APPLY NOW or contact Nigel Baker for more information, nigel.baker@pra.com.au
