Customer Success Manager| IT Services & Managed Support
Sydney | Full-time | Up to $120k + Super + Bonuses + Perks
No relocation nor sponsorship available.
About the Company
A leading global Managed Service Provider (MSP) with a 30+ year track record of delivering cloud, cybersecurity, and IT support solutions across industries including healthcare, education, retail, and utilities. With international operations and ISO 27001 certification, this fast-growing provider is known for exceptional service standards, a customer-first approach, and a high-performance culture.
The Opportunity
An exciting opportunity exists for an experienced Customer Success Manager
to join a high-performing team. The successful candidate will play a pivotal role in managing client relationships, ensuring satisfaction, and driving continued value from a suite of managed IT services. From onboarding through renewal, you’ll act as a trusted advisor and key point of contact, identifying growth opportunities and helping clients get the most from their technology investment.
This role is suited to someone who thrives in a client-focused environment, brings a strong technical understanding, and loves being part of a dynamic, fast-moving team.
What You’ll Bring
- 3–5+ years in customer success, account management, or similar client-facing roles, whilst coming from an MSP background.
- Ability to simplify complex technical concepts for clients and stakeholders.
- Familiarity with Microsoft 365, Azure, ITIL frameworks, and security standards.
- Excellent communication, coordination, and reporting skills.
- A proactive mindset with the ability to manage multiple priorities effectively.
- Bridging the gap between the technical team and sales team, so therefore MUST HAVE a technical service delivery knowledge.
- Manage a portfolio of client relationships across various industries.
- Oversee the onboarding and adoption of IT and cloud solutions.
- Conduct regular account reviews and strategic check-ins.
- Monitor client satisfaction and usage metrics to address risks early.
- Partner with internal delivery teams to ensure SLAs are consistently met.
- Drive upsell conversations, renewals, and referral opportunities.
- Advocate internally for customer feedback and improvement opportunities.
- High Performance: You reliably deliver results and often exceed expectations.
- Technical & Strategic Expertise: You understand core IT services, cloud platforms, and security best practices.
- Cultural Alignment: You thrive in a values-driven environment that prioritises trust, ownership, and collaboration.
- Proactive Attitude: You go beyond the job description to add value, solve problems, and deliver impact.
- Natural Leader: You influence through action and build strong client relationships, even without a formal leadership title.
- Growth-Oriented: You’re constantly learning and looking to improve personally and professionally.
- Fast-growing MSP environment with global exposure
- Flexible hybrid work and additional leave
- Ongoing training and professional certifications
- Wellness benefits and real-time performance bonuses
- Structured career development and internal growth pathways
- Supportive and collaborative team culture
Look forward to hearing from you.
