Client Services Systems / Network Engineer (On-site)

Job Title:  Systems & Network Engineer (On-Site)
Location:  North Sydney, NSW
Salary: Up to $120k + Super
Type: Permanent (On-site, 5 days per week)
Eligibility: Permanent Resident / Citizen only (No sponsorship or relocation offered)

About the Role

I am seeking a hands-on Systems & Network Engineer  with experience working in an MSP, who can balance technical expertise with strong client engagement skills. This is a client-facing role where you'll be the trusted technical advisor, delivering solutions across servers, networks, firewalls, and security systems, while also ensuring a seamless client experience.
If you enjoy solving complex technical problems, thrive in customer-facing environments, and want to work across diverse projects, this role will give you both technical variety and the opportunity to build long-term client relationships.

Key Responsibilities

• Act as the first point of contact and trusted advisor for client IT needs.
• Design, configure, and maintain servers, networks, firewalls, and security systems.
• Troubleshoot complex issues across hybrid, cloud, and on-premise environments.
• Conduct on-site client visits for support, maintenance, and project delivery.
• Deliver high-quality support in line with SLAs, escalating and resolving issues quickly.
• Collaborate with vendors and internal teams to implement solutions.
• Document technical work, site visits, and client interactions clearly.
• Contribute to infrastructure and network projects, from requirements gathering to delivery.
• Provide training and best-practice guidance to clients and colleagues.
• Participate in after-hours/emergency support when required.

• 5+ years' experience in systems and network engineering.
• Strong knowledge of networking, servers, firewalls, and IT security.
• Experience with cloud, hybrid, and on-premise environments.
• Proficiency with ITSM/helpdesk tools(e.g., Datto Autotask).
• Excellent troubleshooting skills with a proactive, customer-first mindset.
• Strong communication skills with the ability to build and maintain client relationships.
• Experience delivering on-site technical services and managing multiple priorities.
• Bachelor's degree in IT, Computer Science, or related field (preferred).

• High client satisfaction and strong long-term relationships.
• SLA compliance with quick and effective resolution of issues.
• Stable and secure IT environments for clients.
• Clear, professional communication and documentation.
• Value-add through proactive recommendations and technical improvements.