As a Change & Enablement Manager, you will play a key role in supporting strategic initiatives by improving operational efficiency and enabling the successful delivery of new projects and programs. Working closely with senior delivery leaders and cross-functional teams, you will help drive the adoption of new service delivery models, processes, and tools across the organisation.
In this role, you will be responsible for designing and executing enablement strategies to equip teams with the knowledge, resources, and support they need to operate effectively. You will also work to align stakeholders, facilitate smooth transitions during periods of change, and ensure new ways of working are successfully embedded across the business.
Key Responsibilities:
- Reporting: Prepare and deliver regular reports on project budgets, performance metrics, and key delivery indicators to relevant stakeholders.
- Recruitment Support: Assist with recruitment activities to ensure timely onboarding of resources aligned to project and program needs.
- Timesheet Reconciliation: Oversee timesheet reconciliation to ensure accurate processing of payroll, contractor payments, and billing.
- Budget Management: Monitor and manage project budgets, including forecasting, tracking expenditure, and conducting variance analysis to ensure financial targets are met.
- Project Delivery Support: Work closely with senior delivery leadership to support project initiation activities, remove blockers, and enable the successful implementation of new initiatives.
- Vendor Management: Develop and maintain strong relationships with third-party vendors, ensuring service delivery meets agreed contractual obligations and performance expectations.
- Procurement Management: Support procurement processes, ensuring cost-effective purchasing and alignment with project and organisational requirements.
- Contract Management: Manage vendor and partner contracts, ensuring compliance with organisational standards and alignment with project objectives.
- Process Improvement: Identify opportunities to enhance operational processes and implement improvements to increase efficiency and delivery effectiveness.
- 10+ years of experience in roles related to enablement, change management, service management, or operational delivery, ideally within transformation or digital environments.
- Strong understanding of service management frameworks (e.g., ITIL) and change management methodologies.
- Ability to manage multiple priorities in a fast-paced environment.
- Passion for improving employee and customer experience outcomes.
- Familiarity with Microsoft technologies and modern delivery tools.
- Excellent stakeholder engagement skills.
- Strong problem-solving capability and attention to detail.
- Outstanding communication and collaboration skills.
