- Gather, validate, and document business requirements.
- Model business processes and identify opportunities for improvement.
- Engage with key stakeholders and communicate effectively across all levels.
- Work closely with internal IT or other business functions to translate operational requirements, simplify information, and clarify technical concepts for non-technical audiences.
- Collaborate with business teams to map processes, identify pain points, and ensure project scope is appropriate with sustainable outcomes.
- Coordinate project activities, tasks, communications, and manage risks and issues effectively.
- Work across the organization with internal teams, project stakeholders, and external providers to implement projects and change initiatives successfully.
- Provide regular project status updates to management.
- Participate in change management processes.
- Contribute to the development and adoption of best practice project management processes.
Qualifications:
- Relevant tertiary qualifications in a business-related discipline.
- Demonstrated experience in process improvement.
- Experience in business analysis, process improvement, or project management roles.
- Proven ability to produce process documentation and reports.
- Experience delivering technical or digital transformation initiatives.
- Experience with HRIS, CRM, or ERP enterprise solutions is desirable.
- Excellent communication skills with the ability to translate data into actionable insights.
- Strong stakeholder engagement and relationship management skills.
- Analytical mindset with experience in business requirement gathering, process modelling, and identifying improvement opportunities.
- Awareness of or experience with process automation tools and techniques.
- Ability to work independently, solve problems, and manage time and priorities effectively.
- Strong attention to detail and ability to manage multiple tasks simultaneously.
- Proficient in business analysis and documentation.
- Strong working knowledge of Microsoft Office applications, including Visio or Miro.
- Experience delivering projects using methodologies such as Agile, Lean, or Prince2.
- Ability to work collaboratively across all levels of the organization and influence stakeholders.
- Strong negotiation, consultation, and influencing skills.
- Motivated, adaptable, and able to maintain effective working relationships internally and externally.
- Strong written and verbal communication skills.
- Effective at gathering information and asking the right questions to understand business needs.
